top of page
Global Talent product, AIESEC in Vietnam.
incoming Global Teacher function (iGTe).

CEM

Customer Experience Management

Team

EP

Exchange Participants

Customer

with

Image by Brandi Redd

Legality

To ensure the legal status of Customers: VISA & Work Permit.
To keep track & update Customers if any change happens due to legality situation

Problem-solving
Responsibilty
Solution-oriented
Legality Process

- Clearly understanding Customer Flow and the Legality Process.
- Support Customers prepare materials and keep track of the process.
- Legality Solving for Customer in and out Vietnam.
- Synergize with BD team (Business Development) to ensure the       
   relationship and benefits between English center partner and Customer.

Detailed-oriented
Tracking and report
Achievement

Legality Guideline Booklet for Customer.
Safety Guideline Booklet in COVID-19 Period.

First experiences work with Embassy from countries.  Before solving Legality kinds of stuff, I was afraid of mistaking and communication crises among stakeholders. But in fact, it would be handle if we follow the process and double-check for all materials, inform all stakeholders, and proves saving. 

9ae05078b6b442ea1ba545_edited.jpg

Event

To understand what are the leadership qualities that Customers want to develop through Culture Exchange Activities. 
Bonding Space for Buddy and Exchange Participant get to know each other and spent time exploring Vietnam.

SAI GON Chill Out

Bonding night with Vietnamese Lesson
Tradition Food, Karaoke, and Sharing from Buddy.

BEN TRE Trip

A day to become a farmer in the countryside of Vietnam.

Mid-Autumn Festival

Exchange Culture Night with Moon Cake and Games.

XMas XEchange

Tradition food exchange from other countries and Vietnam with more than 10 dishes. Celebrate the Yearn End Moment together.

Although the events planned for internal and on a small scale. But for me and my teammate but all the effort into the professional way of planning an Event. From working space with detailed information, promotion, timeline, PIC and tracking tool for logistics, financial - were all be detailed planning.

806c4777e18411da4895_edited_edited.jpg

Buddy

To create an effective communication channel between AIESEC and Customers: Buddy.
To ensure the effectiveness of this channel during the Customers’ experience: Buddy’s JD.

bottom of page